Lee Darke Photography customer privacy notice

This privacy notice tells you what to expect us to do with your personal information through your use of our site leedarkephotography.co.uk

Contact details

If you need to email us about anything related to this privacy notice, you can email us at email@leedarkephotography.co.uk.

What information we collect, use, and why

We collect or use the following information to provide services and goods including delivery, service updates and marketing purposes

• Names and contact details (such as your phone number, email and postal addresses)
• Payment details (including card or bank information for transfers and direct debits)
• Photographs or video recordings
• Marketing and communication preferences
• Website and app user journey information, such as your IP addresses, login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website
• Records of consent, where appropriate

HOW WE MAY USE YOUR DATA

We will use your data in order to:

• Process orders and financial transactions to enable you to purchase our goods our products or services.
• Send you communications about the products or services you have bought and to respond to enquires related to your order, or our products and services, and deal with complaints
• Keep records of orders placed and communications in relation to such orders
• Send you marketing communications where we have your consent, or when we are allowed by law
• Ask you to complete surveys or invite you to enter into competitions or prize draws
• Administer our business and website, including analysing your use of our website and deliver relevant content to you.
• Bring legal claims against you if you breach a contract or fail to make payment
• Comply with any legal obligations we are subject to or as required by a government authority
• Obtain professional advice

Lawful bases

Our lawful bases for collecting or using personal information are:

Consent:

We may (but usually do not) need your consent to use your personal information. You can withdraw your consent by contacting us (see below)

Performance of a Contract:

• In relation to the data that we have obtained when you place an order with us, to perform our obligations under a contract with you
• We may (but usually do not) need your consent to use your personal information. You can withdraw your consent by contacting us (see below)
• In relation to data that we have obtained when you enquired about our products or services

Legitimate interests:

• When informing you about updates to the product or service you have bought from us, responding to your enquiries, record keeping, establishing, pursuing or defending legal claim, and obtaining professional advice to protect and grow our business
• In relation to the data that we have obtained through cookies on our website or other online services for the purposes of operating our website, ensuring relevant content is provided to you, ensuring the security of our website, maintaining back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business,
• Legal Obligations:
• In relation to your data that we process in order to comply with legal requirements and keeping records.

Our lawful bases for collecting or using personal information for   marketing purposes are:

• Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests in growing our business.

You can ask us to stop sending you marketing messages at any time by emailing us at email@leedarkephotography.co.uk   

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

Where we get personal information from

• Directly from you, for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies.

Third parties, such as agencies holding pictures of clients wishing to obtain our services.

How long we keep information

We will only retain your personal data for as long as necessary to fulfil the purposes we collected. For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

Photos and video recordings will be kept for 1 year after being delivered to you.

Who we share information with

We may share personal information third party agents/suppliers or contractors, bound by obligations of confidentiality, in connection with the processing of your personal information for the purposes described in this Privacy Notice.

This may include, but is not limited to, website hosting service providers and professional consultants.

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

11th July 2024